Suing Gambling Companies: Encouraged to Keep Gambling Despite Red Flags, Our Client Wins Compensation.
A Sydney man who suffered substantial financial loss due to problem gambling has received significant compensation after our civil lawyers at O’Brien Criminal and Civil Solicitors took action against two major betting companies.
We alleged the operators engaged in unconscionable conduct under Section 21 of the Australian Consumer Law, and the matter was successfully resolved without going to court.
Read our other successful Civil Case Studies.
Case Summary: Suing Gambling Companies
Our client developed a gambling problem and lost tens of thousands of dollars over just two months. Despite showing obvious signs of addiction, such as frequent and escalating bets, both gambling companies failed to intervene or offer support.
Instead, they encouraged continued gambling with promotional offers and personalised contact. We issued a detailed letter of demand seeking full compensation for the net losses. The case settled confidentially, with our client recovering losses.
A Closer Look at the Case
This matter reflected a growing trend of gambling companies ignoring signs of problem behaviour in their customers. In this case, both companies maintained a pattern of engagement that encouraged excessive gambling, even when our client was clearly exhibiting “red flag” behaviour.
We argued that the operators breached their obligations under Section 21 of the Australian Consumer Law, which prohibits conduct that is “unconscionable.” This refers to particularly harsh or oppressive behaviour that takes advantage of a person’s vulnerability.
As highlighted in our previously reported case, “Gambling Addict Sues Betting Companies”, many gambling platforms fail to act when customers exhibit signs of addiction. Just like in that case, our client here was subjected to:
- persistent promotional tactics,
- emails from betting firms,
- frequent bonus offers,
- and in some instances, even personal contact from company representatives.All of the above encouraged him to gamble more, rather than offering support or suggesting help.
In the end, the matter was resolved through informal negotiations. The settlement was finalised under a highly restrictive Deed of Release, meaning specific terms remain confidential. However, we can confirm that the client received a substantial portion of the losses, marking a significant and validating outcome.
If You’ve Been Harmed by Betting Companies, We Can Help
If you or someone you care about has suffered due to aggressive or unethical gambling practices, you may have legal options. Gambling companies can and should be held accountable when they exploit vulnerable customers.
If you or someone you know is struggling with gambling, free support is available through the National Gambling Helpline on 1800 858 858.
Lawyer for Suing Gambling Companies in NSW
If you need to speak to a lawyer about Suing Gambling Companies, contact our civil lawyers in our Sydney office today.
Call (02) 9261 4281
Email
Or enquire online for a confidential consultation.
*Details have been changed to protect our client’s privacy.
